If you are trying to log into your Cuboh tablet but getting a "No active account found with the given credentials" error you could be experiencing some of the following problems:
Wi-Fi Connectivity issues
The most common cause of this problem is that your tablet is having trouble connecting to your Wi-Fi. Since it is unable to reach the Cuboh servers, the tablet cannot verify that a user exists with the credentials you entered.
In order to check if this is the case, go to your tablet's browser and type cuboh.com. If the Cuboh website is unable to open then you are indeed experiencing troubles with your wi-fi. In this case, please go to:
Your tablet settings
Turn the Wi-Fi off, and then on
Connect to the network again
Try to reload the Cuboh website
If the Cuboh website is still unable to load, then try to reset your Wi-Fi router, or connect to a different network (please note that if you have a printer connected to the Cuboh tablet via Wi-Fi or ethernet, you will want to move the printer to this alternative network as well).
If you aren't experiencing wi-fi issues, then you are likely entering the wrong username or password.
If you cannot remember your username, feel free to reach out to our support team and we can find it for you. If you can't remember your password, please click on "FORGOT PASSWORD?" under the login form and our system will send you an email to reset your credentials. Our customer support team can also reset your password for you.
If you'd like to verify that you are entering the correct credentials, we recommend going to dashboard.cuboh.com on your browser and trying to log in -- if you are unable to log in, then you are most definitely using the wrong credentials and a reset is necessary.
There is a negative balance on your account
If you are entering the right credentials, and your Wi-Fi is working well, your account could have been paused due to a negative balance.
Our team reaches out to all accounts with a negative balance ~6 times before our system auto-disables a location. If this happened, there is no need to panic. You can reach out to our support team, and we can send you a form so you update can your payment method or retry to charge your card. We can also change the main point of contact on file so that a more responsive email address receives these important notices.