Cuboh tablet users can now set custom preparation times for individual orders when the ‘Custom Preparation Times’ toggle is enabled in the Preparation Times screen.
Once enabled, an ‘Add Custom Prep Time’ button will appear for each order and remain available for 3 minutes. During this time, users can tap the button to set a custom prep time, which will then be sent to the third-party app, overriding the default prep time.
If no changes are made within the 3-minute window, the default preparation time will be applied and sent automatically.
For more details on how this works when Auto-Print Asap Orders is turned on or off, please refer to the steps at the end of this article.
This feature is currently supported by the following partners: ChowNow, UberEats, DoorDash, GrubHub, and Ritual.
⚠️ Important note⚠️
It is not possible to control the delivery preparation time. Please make the delivery preparation time from the Cuboh tablet match with the 3rd party apps, as the 3rd party apps incorporate their own driver/delivery time.
Steps to use this feature
1) As a logged-in user to the Cuboh tablet, navigate to the ‘Preparation Times’ screen.
2) Turn on the ‘Custom Preparation Times’ toggle.
Notice the informational message alerting users about the 3 minutes timeframe for adding custom preparation time.
3) When orders come in, the ‘Add Custom Prep Time’ button displayed in the order so that users can inform the custom preparation time.
Notice that the fulfillment time will be the current time + the custom preparation time set by the user. This time will be displayed on the order, printed, and sent to the third-party app.
For example, if the current time is 2:25pm and the user sets a custom prep time of 15 min, the fulfillment time will be 2:40pm.
Auto-Print ASAP Orders: On vs Off
When Auto-Print Asap Orders is ON:
•✅ If a custom prep time is set within 3 minutes: The order gets printed/sent to the kitchen immediately and the selected prep time is sent to the third-party app.
•❌ If a custom prep time is not set within 3 minute: After 3 minutes, the order auto-sends to the kitchen with the default prep time.
When Auto-Print Asap Orders is OFF:
•✅ If a custom prep time is set within 3 minutes: Prep time is sent to the third-party app and the order stays in the 'New' tab until the user taps ‘Send to Kitchen’.
•❌ If a custom prep time is not set within 3 minute: The default prep time is sent to the third-party app and the order stays in 'New' until manually sent to the kitchen.