Introduction to Default Preparation Times:
Delivery Apps use default Preparation Times in calculating order ETA's for customers. The initial Order ETA you see on the Cuboh tablet comes straight from the delivery apps — and are created based on an average of your track record on their platform, their current driver availability, and how busy you are.
With every order, delivery apps ask "How long is this order going to take?" — and setting up a Default Preparation Time answers this question.
Setting up your Default Preparation Time:
Navigate to your Cuboh Tablet General Settings > Preparation Times. Here, you’ll be able to configure the default time for both "Delivery" and "Pickup" options.
Delivery Time is only relevant if you use your own drivers, or if you contract out drivers. An example of this if you use Doordash Drive, where the delivery service itself is not controlling the drivers. This would be the default time (on average) between the order being accepted and when it is delivered to your customers, and is required if you are using your own Drivers.
Delivery time can be tough to estimate, so do your best to generalize what this time is within your order radius.
Pickup Time is important for evert restaurant. This is the average time between when an order is accepted at your restaurant, and when it should be picked up.
For consistency, your Pickup Time should be similar to the hardcoded prep times you've set up on your apps.
That’s it! Once that order is accepted on Cuboh, we’re going to send the preparation time you have selected to the app platform, which they will then use in coordinating a drivers’ arrival time.
Setting up Preparation Times can be challenging. Our team is here to support you, and clarify what this means for your restaurant anytime. Please do not hesitate to reach out to our team with any questions!
Check out our other tablet resources below!