Mapping & Confidence Scores

Note: On your first Orientation Call, your Cuboh Onboarding Specialist will run an Automatic Menu Match for you, which will have Cuboh go through and automatically map all of your Delivery App Menus to the closest option in your POS.

Cuboh's automatic match can be run on a per-request basis by reaching out to our team. Once ready, all you'll need to do is review your menus for accuracy!




"What are Confidence Scores? Why are they important?"

When you've asked our team to run an Automatic Menu Match for you, Cuboh will map your Delivery App Menus to your POS Menu automatically, based on how similar the name and price of the items are between your platforms. Therefore, Confidence scores act as a marker of Cuboh's ability to successfully match your menu for you.

If the names of your menu items are different on your apps and your POS, Cuboh is still able to match these items – but you'll want to review them to make sure Cuboh properly understands the differences in your menu.

To review these items as quickly as possible, it's best to sort your items from Lowest-to-Highest Confidence, which you can do by double-clicking the sort triangle beside "Confidence". This will show you the areas that don't match up between your Apps and POS menus.


We also recommend expanding your page to 100 items per page by selecting the option at the bottom of the screen – as seen below.



Note: When auto-matching, Cuboh will display its highest-confidence matches first by default. Sorting for low-confidence matches will bring up the matches Cuboh was least-confident in making, so it is common to see some incorrect or blank matches here. If you see an item that is mapped incorrectly, you can follow these steps to correct the mapping:

  1. Select the item

  2. Use the Lower Search Bar to search for the Name of that item as it's written in your POS.


  3. Select the correct option from the drop-down list, and then hit Map Items.

  4. If you are unable to find the correct item in this search bar, please first ensure that the item does in fact exist in your POS. If you need to add the item, you can make the addition to your POS and pull it back to Cuboh by hitting "Synchronize Menus".

That's it! Once you've reviewed all of your main item mapping for accuracy, please connect with your Cuboh Onboarding Specialist to set up next steps.

Your Cuboh Onboarding Specialist will be able to assist all new accounts with setting up their launch for Cuboh. If you are a live account with any questions, please don't hesitate to get in touch with our support team.

This industry-leading team online from 7am-11pm PST, 7 days a week and can be reached by email at support@cuboh.com, via phone at 855-572-8264, or through the Live Chat icon on Cuboh.

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