Why am I getting a POS_UNKNOWN error?

Unknown Errors from the POS are uncommon, however, they are typically caused by a misconfiguration of settings in your Point of Sale system. Our Support Team is able to dig into the technical aspects behind this error and provide tailored steps to address it.




Whether you have an urgent issue, a general question, or need an update made to your menu, Cuboh's customer support team is here to help. Looking forward to speaking with you!


How to Resolve Error Type: POS_UNKNOWN

  • Manually enter the order into your POS, then, please reach out to our support team using any of the methods below:

    • Live Chat: Go to Help & Support on your Cuboh tablet.

    • Email: Send us a message at support@cuboh.com.

    • Phone: Give us a call at 855-572-8264.

  • Sharing the delivery app order code with our team will help us look into the matter and provide a solution quickly. Cuboh's Support Team is online from 7am-11pm PST, 7 days a week.

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