POS Offline Error

"Your POS is currently offline and it needs to be restarted. Please manually enter the order in your POS."

Nick Head avatar
Written by Nick Head
Updated over a week ago

How to Resolve Error Type: POS_TIMEOUT

Your POS may go offline if it's unable to connect to your restaurant internet. To resolve this:

  • Restart your POS System at your earliest convenience.

  • Try to manually enter the order into your POS. If issues persist, ensure that your internet is not currently experiencing downtime.

  • If the above steps have not resolved the issue, please reach out to our Support Team using any of the following methods:

    • Live Chat: Go to Help & Support on your Cuboh tablet.

    • Email: Send us a message at support@cuboh.com.

    • Phone: Give us a call at 855-572-8264.

    • Sharing the delivery app order code with our team will help us look into the matter and provide a solution quickly. Cuboh's Support Team is online from 7am-11pm PST, 7 days a week.

Whether you have an urgent issue, a general question, or need an update made to your menu, Cuboh's customer support team is here to help. Our industry-leading support team is looking forward to speaking with you!

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