The Revel Menu Hours error occurs when Cuboh sends an online order to Revel, but your Online Menu is closed and unable to accept orders.

How to Resolve Error Type: 'Revel Menu Hours'

  1. In the Revel Management Console ([yoursubdomain].revelup.com), navigate to Settings.

  2. In the upper right corner of the settings page, click Time Tables :

    Screen_Shot_2017-05-30_at_10.42.56_AM.png

  3. Click + Add a Timetable:

    Screen_Shot_2017-05-30_at_10.33.37_AM.png

  4. Select each day of the week and enter the times that your business is open. If your business is closed on a specific day, do not click that day to enter any hours. If your business is open seven days a week for the same times each day, you may select All at the top and enter your hours of business:

    Screen_Shot_2017-05-30_at_10.35.10_AM.png

  5. After entering your store hours, set a Start and End Date for your work year. If you are open year-round then you can add Jan 1 to Dec 31. If your business is seasonal, click + Add a Timetable again to add another timetable as needed. Please note that your Revel Online-Menu hours must match your delivery app hours.

    Screen_Shot_2017-05-30_at_10.35.10_AM_2.png
  6. Finally, click Save to save your timetable.


Please note that your Revel Online-Menu hours must at least match your delivery app hours. This is to avoid having Revel reject orders if they are placed outside the specified Online-Ordering hours. We recommend setting your hours to be open for all 24 hours of the day, however. Click here for additional resources on how to change your Revel Online-Menu hours.


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